FAQ

Click on the link to see a drop down with answers to your questions. If you do not see your questions answered please contact us! Our phone number is 720-234-1996

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Adult Supervision
Adult supervision is required at all times for all children. There are a few options to ensure adult supervision for your event. You can either have a volunteer of your own or you can have one of our staff members attend for $30/hr.

If we do not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from:
1) too many participants or mixing age groups on a unit
2) flips and roughhousing,
3) unit not kept secured. Attendants should monitor number and age of participants and ensure they’re following rules and acting responsibility.
Bouncy Castle Attendants will also need to check inflatable stake/anchor weights periodically to ensure they are in place. We also give safety information about the weather conditions which attendants must be aware of and watch for throughout the event.
Are you Insured?
insured-by-the-CIAWe are certified by the leading industry association because we maintain the highest standards. We have been serving the Denver metro area since 2002 through our A Bouncy Bear LLC sister company and have many testimonials listed on our site from satisfied customers. Many venues and businesses do require a proof of insurance or a certificate of additional insurance. We can provide both for your event.

 

Delivery Zone Information
Our delivery area covers the whole front range, from Cheyenne Wyoming to Colorado Springs. Deliveries between Longmont and Highlands Ranch carry no delivery fee.  Deliveries outside the Denver area (Evergreen, Castle Rock, Fort Collins, Byers, etc.) there’s a $35 delivery fee. Deliveries outside of this area are calculated using mileage. The rental period for these areas are limited to a 4 hour period.  Please fill out the online inquiry form above and let us know your delivery location for an exact rate.  Any order under $200 carries a delivery fee regardless of area, please inquire for delivery rate.

Party Rentals Denver delivers party & event rental equipment To The Following Cities:

(all that are bolded have FREE delivery!)

Arvada, Aurora, Bailey, Bennett, Berthoud, Boulder, Brighton, Broomfield, Castle Pines, Castle Rock, Centennial, Cherry Hills Village, Colorado Springs, Commerce City, Conifer, Dacono, Denver, Edgewater, Elizabeth, Empire, Englewood, Erie, Estes Park, Evans, Evergreen, Federal Heights, Firestone, Fort Collins, Fort Lupton, Fort Morgan, Foxfield, Franktown, Frederick, Georgetown, Glendale, Golden, Greeley, Green Valley Ranch, Greenwood Village, Henderson, Highlands Ranch, Idaho Springs, Indian Hills, Johnstown, Keenesburg, Kiowa, Kittredge, LaSalle, Lafayette, Lakewood, Larkspur, Littleton, LoneTree, Longmont, Louisville, Louviers, Loveland, Lyons, Mead, Milliken, Monument, Morrison, Nederland, Niwot, Northglenn, Parker, Pine, Platteville, Sedalia, Severance, Sheridan, Strasburg, Superior, Thornton, Watkins, Wattenberg, Windsor, Wellington, Westminster, Wheat Ridge
*Some Delivery Area’s may require a trip fee, please inquiry for exact quote for bounce house and other party supply delivery.*

Deposit, Payment, and Cancellation Policy
We accept cash, check or credit card.  If paying by credit (or debit) card there is a 3% processing fee. We can work with corporate policies regarding payment.
For rentals that include lighting, casino equipment, casino dealers, entertainers and staff members, or helium tanks,  we will require a deposit regardless of the amount.
Otherwise, for orders above $395, we require a 25% deposit in order to set up, with the balance  due the day of the event before setting up any equipment.  No deposit is required on orders below $395, but the total would be due in full the day of the event prior to setting up.
Please contact us with additional questions.

 

Cancellation Policy

Inclement Weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done ON THE EVENT DATE event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it’s below 40°F or actively raining in your area 2 hours before your rental period.  If you cancel for any other reason there is a $50.00 fee.  Keep in mind once the unit(s) is delivered there is no refund after that point.
Discounts/Specials
We offer discounts throughout the year. We also change out our specials throughout the year according to the season. Much of our equipment is seasonal so we give the best deals for that time of year based on the equipment most commonly rented during that season.

If you are a SCHOOL or CHURCH inquiring about any inflatable bouncers, contact us to receive a discount for your next event.
Do you allow pick ups from your location?
We do have a minimum of $200 for our deliveries so we do offer pick ups on particular items. Commonly rented items for pick up from our location are tables, chairs, concession machines, and lighting equipment. (There is a longer list of items for pick up listed below). We try to schedule the best we can with you on pick ups. Most often items are picked up on Saturday morning for the rental over the weekend and then returned on Monday morning.

Our address is:

2791 Industrial Ln

Broomfield, CO 80020

Equipment Availability

We process all reservation requests on a first come first serve basis. Online reservations will need to be confirmed before they are held. For particular items we do require a deposit to hold the rental.

Event Confirmation
All reservations require confirmation and coordination, we will contact you within 1-2 days of your event to confirm your details so please leave your best contact phone numbers. We run through payment information and any additional information that you will need to know the day of your event. If you are unavailable at the time of call, we will leave a message. We require confirmation via phone before every event.
Payment Policy
We accept cash, check or credit card. We can work with corporate policies regarding payment.
If paying by credit (or debit) card there is a 3% processing fee.
For rentals that include lighting, casino equipment, casino dealers, entertainers and staff members, or helium tanks we will require a deposit. In most cases we don’t require a deposit in order to set up, but we do ask for payment at drop off the day of delivery.
Power requirements
Customer is responsible for power. We are NOT liable for problems due to power issues. Typically we need (1) 9-amp circuit for each blower; other items can NOT be plugged into the same circuit. We supply one 100′ extension cord per blower. If electricity is not available within 100 feet of set up, a generator will need to be rented too. Generators may be rented in advance if a power source is not available. Click here for more information on the rental of our generators.

*Each item on the site will say how many electrical outlets are needed for set up, if you have any additional questions on power requirements please call 720-234-1996*
Pre-set up Checklist
To help make sure your event is a success, we have provided you with a pre-setup checklist. Our drivers arrive with a set amount of time to set up for your event, so preparation before your event date helps to ensure our drivers will be set up in time for your event.

• Please inform delivery driver of any underground sprinkler lines near setup area. At some parks and schools there are regulations as to the length of stakes that can be used, we need this information before arrival.
• Remove all sharp objects, toys, twigs, rocks, and clean ALL dog piles from the area, inflatables will NOT be setup in unsanitary conditions.
• All overnight rentals must be in a secured area.
• All orders must be confirmed before delivery date. We call you a few days prior to your event for a final confirmation.

Rentals Period
Our rentals are for up to 6 hours within our FREE delivery zone. We start the 6 hours after we have already set up the unit. For example, we leave 1 hour to set up so we would arrive at 1 to be set up by 2. But the 6 hours would start at 2. If you are located outside our free delivery zone, you are limited to a 4 hour rental.
Safety
We are dedicated to insuring the safety of our customers. All of our drivers are experienced in the set-up of inflatable bouncers. There are a few precautions we ask you to keep in mind throughout your event…

• Adult supervision is required at all times for all children. There are a few options to ensure adult supervision for your event. You can either have a volunteer of your own or you can have one of our staff members attend for $20/hr.
Upon any threat of inclement weather, including strong winds (at or in excess of 20 mph), thunderstorms (especially when lightening is present), or severe cold weather (below 40 degrees), riders should immediately exit the inflatable(s). The blower/motor should thereafter be switched off and the inflatable(s) allowed to deflate.
• Never allow riders to jump in partially inflated equipment.
• Do not allow riders to play or climb on the walls, sides or roof of the inflatable
Weather Conditions

We cannot set up inflatable bouncers, interactive inflatables, water slides or combo bouncers if the temperature is below 40 degrees. This is harmful to customers, staff members and the bouncers. We want all jumpers to be safe when bouncing in Mr Big Event Rentals equipment. For particular units such as the Zorb Balls, we do require 50 degree weather or better to set up. For all inflatables, we cannot set up in the snow. This is also harmful to the bounce houses as it can damage the material.

For rentals during Winter, Spring or Fall months in particular, we may need to pick up the rentals at sundown to prevent damage to the bounce house. Rentals of inflatables must be picked up before the temperature is below 40 degrees.